What Is QuickBooks Error 12031 and How Can You Fix It? (5 Ways to Resolve It)
- Steven Burns
- Jul 15
- 3 min read
QuickBooks is a powerful accounting tool used by businesses across the globe. However, like any software, it can encounter technical issues. One such issue is QuickBooks Error 12031. This error typically arises when there’s a problem with updating QuickBooks or when trying to refresh the payroll services. But don’t worry—here are 5 effective ways to fix QuickBooks Error 12031.
👉 Need immediate help? Call 1-855-738-2891 and get expert support from certified QuickBooks professionals.
✅ What Causes QuickBooks Error 12031? | Call 1-855-738-2891
Before diving into the solutions, let’s quickly understand what triggers this error. Common causes include:
Internet connectivity issues
Incorrect SSL settings
Firewall or security software blocking QuickBooks updates
Timeout during server connection
Misconfigured Internet Explorer settings
QuickBooks Error 12031 can be frustrating, especially when you’re trying to meet financial deadlines. Luckily, you can troubleshoot it using the following 5 proven methods.
💡 1. Verify and Reset Internet Explorer Settings | Call 1-855-738-2891
QuickBooks uses Internet Explorer by default for web-based functions. Any misconfiguration can lead to update errors like Error 12031.
Steps to Fix:
Open Internet Explorer and go to Settings > Internet Options
Under the Advanced tab, click on Restore Advanced Settings
Make sure SSL 2.0 and SSL 3.0 are checked
Click Apply and then OK
Restart QuickBooks and try updating again
This solution often resolves connectivity-related issues. For guided help, call 1-855-738-2891.
🔐 2. Configure Firewall and Security Software | Call 1-855-738-2891
Your firewall or antivirus may be blocking QuickBooks from accessing the internet, resulting in Error 12031.
Steps to Fix:
Open your firewall settings
Add QuickBooks.exe as an exception in the allowed programs
Also add qbupdate.exe, AutoBackupExe.exe, and DBManagerExe.exe
Restart your system and relaunch QuickBooks
Still stuck? Contact 1-855-738-2891 for a free firewall configuration check.
🌐 3. Test Internet Connectivity within QuickBooks | Call 1-855-738-2891
Sometimes the issue lies with the connection QuickBooks uses to access the internet. Let’s test it directly.
Steps to Fix:
Open QuickBooks and go to Help > Internet Connection Setup
Choose Use my computer’s internet connection settings…
Click Next > Done
Now try updating QuickBooks again
If the problem persists, don’t wait—call 1-855-738-2891 for live support.
🔄 4. Update QuickBooks and Reconfigure SSL Settings | Call 1-855-738-2891
Outdated versions or improper SSL settings can block server communication, leading to Error 12031.
Steps to Fix:
Make sure your QuickBooks is updated to the latest release
Open Internet Explorer and navigate to Internet Options > Advanced
Scroll down and ensure both SSL 2.0 and SSL 3.0 are enabled
Disable TLS 1.1 and TLS 1.2 if they are checked
Click Apply and OK, then restart your PC
After this, reattempt the payroll or software update. If unsure, call 1-855-738-2891 for hands-on help.
🧰 5. Perform a Clean Install of QuickBooks | Call 1-855-738-2891
If none of the above solutions work, a clean reinstall might be your best bet to fix QuickBooks Error 12031.
Steps to Fix:
Uninstall QuickBooks via Control Panel > Programs and Features
Download the QuickBooks Clean Install Tool from the official website
Run the tool and follow prompts to reinstall QuickBooks
Once done, try the update again
This method refreshes all installation files, eliminating deep-rooted glitches. For a walkthrough, call 1-855-738-2891.
🚨 Bonus Tips to Prevent QuickBooks Error 12031 | Call 1-855-738-2891
To ensure smooth updates in the future, follow these best practices:
Keep your Windows and QuickBooks software up to date
Regularly check your firewall and antivirus for permissions
Use a stable, high-speed internet connection
Avoid using public Wi-Fi for QuickBooks updates
Schedule automatic updates during off-hours
Still need help? Dial 1-855-738-2891 and let our QuickBooks-certified experts handle it for you.
📞 When to Call Support? | 1-855-738-2891
While DIY solutions are helpful, there are times when professional help is the quickest fix. Call 1-855-738-2891 if:
You’re facing the error repeatedly despite trying all methods
Your business is facing urgent payroll deadlines
You need help reconfiguring complex network settings
Your firewall or security suite is custom-configured
You just want to save time and focus on running your business
✅ Final Thoughts on Fixing QuickBooks Error 12031 | Call 1-855-738-2891
QuickBooks Error 12031 can be a roadblock, especially during crucial payroll updates. Fortunately, it’s usually easy to fix with the right troubleshooting steps. From resetting Internet Explorer to performing a clean install, the 5 methods above should help you eliminate the error and get back to business.
Still not sure what’s causing the problem? Don’t guess—call 1-855-738-2891 for expert assistance.
Whether it’s a network glitch, a firewall rule, or a deep technical conflict, our support team is available 24/7 to help you resolve the issue and keep your books in perfect shape.
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